Frequently asked questions

It all starts with a 30-minute video call. You tell us what you're building, we assess whether we're the right partner for you, and we give you an honest assessment. No pressure. No sales pitches.

We have offices in Medellín (Colombia) and Orlando, FL (United States). We're in the same time zone as you. No more waiting 12 hours for a technical response.

We don't disappear once the product goes live. We offer support plans to monitor performance, iterate based on real user data, and continue to evolve the platform—so you never accumulate technical debt.

At Managed Teams, we take full ownership of the technical delivery from start to finish. You provide the vision; we take care of the rest. With Staff Augmentation, we provide you with senior engineers who integrate into your processes and work under your management and technical leadership.

No. If you have a clear vision for your business, we’ll translate that vision into technical architecture. We speak your language: retention, impact, and ROI. Not just coding jargon.

With radical honesty. If there’s a tool that costs $50 USD a month and solves your problem, we’ll tell you to integrate it instead of charging you thousands to build it from scratch. If a feature isn’t going to make an impact, we’ll suggest you skip it. Your money goes only to the 10 things that create real value.

We don’t hand the wheel over to the machine, nor do we use it merely as a code autocomplete tool. We work Al-Native: before writing a single line of code, we define a specification that serves as a contract, and our agents execute within our own harness—an environment with rules, limits, and automatic verification—where nothing is taken for “granted” until the tests pass. That approach is what allows us to move twice as fast without sacrificing quality. AI provides speed; our senior engineers provide 10 things that AI cannot: architecture, security, business judgment, and the guarantee that what we deliver actually works in production.

This means that a project that takes a traditional agency 6 months, we can deliver in 4 to 8 weeks. We achieve this through three key strategies: we eliminate bureaucracy, we work with agents using a framework that ensures reliable and repeatable results, and—above all—we cut out features that don’t impact your ROI from day one. It’s not about typing faster. It’s about building only what matters, with a system that prevents rework.

We build complex digital products: SaaS web platforms, native or hybrid mobile apps (iOS/Android), system integrations, and AI-powered tools (Agentic Workflows). We don’t build static websites or generic e-commerce sites. We build software that solves critical business problems.

We focus on ambitious projects that need to scale. If you're not sure whether your budget is a good fit for us, use our project calculator—it takes 2 minutes—or schedule a quick call for an honest answer.

Cheap things end up costing more, and 10 done quickly ends up broken. For technical integrity, our minimum timeline is 1 month. Any shorter is a technical debt. Any longer is a smart investment.

It depends on the Blueprint you choose—Exploration or Refinement—and the add-ons you need, such as Architect or Prototype. The Blueprint runs over 3 to 4 weeks, and each add-on has its own scope and timeline. Book an exploratory call and we'll prepare a quote tailored to your project, typically within a few business days.

You can expand the scope when needed. We offer additional sessions and design packages, quoted separately and approved before any additional work begins.

Yes. We protect your information from the start. We can provide an NDA for signature before you share confidential product information or enter detailed technical discussions.

Exploration is for exploring an opportunity and understanding the market before deciding what to build. Refinement is for products or ideas that are already defined and need to be turned into a clear, executable functional scope. If you're not sure which one you need, we'll define it during the exploratory call.

When your project has technical challenges that require architectural decisions from the start: compliance, high scalability, critical security, enterprise integrations, or legacy systems. A senior architect defines the reference architecture and key technical drivers so your team can execute with clarity.

When you need to validate the experience before investing in development. We build a clickable, navigable prototype of the critical flow, covering up to 50 screens, so you can test it with stakeholders, investors, or early adopters. It is not a static mockup—you can actually interact with it.

The Blueprint requires 3 to 4 sessions. Architect adds 2 sessions with your technical team, while Prototype adds 3 design review sessions. Your participation is active: you validate decisions, prioritize, and help determine what to build and what to discard. You don't simply receive a PDF at the end.

We recommend 1 to 2 sessions per week. This cadence keeps the project moving, preserves context between sessions, and avoids overwhelming your team. All sessions are scheduled at the beginning of the engagement.

That's normal. The process is designed to allow changes while they are still inexpensive. We can iterate on the idea during working sessions and in Figma, before those changes become development hours. It's better to change a decision when it only costs time than after it is already in production.

Product Discovery happens before development. We define what to build, what to integrate from existing solutions, what to discard, how much it may cost, and what team you need. Decisions are made and validated with you, so development starts with a clear plan rather than assumptions.

That can still be a successful outcome. If the process shows that the product is not worth the investment, you have avoided committing budget and resources to an initiative without enough potential.

No. The outcome is designed to be executed by your internal team, another provider, or Activeone. The goal is to give you clarity to make the right decision—not to lock you into development.

We are technology-agnostic. We choose technology based on the product's requirements, scalability, and impact on costs and operations—not based on our own preferences. We work with more than 50 technologies, including AI agents, Cloud-Native architectures, and Low-Code platforms.

The guardrails include fallback mechanisms that rely on human intervention, early warnings, and full traceability. Nothing goes into production without a tested contingency plan. At Medición, we actively monitor the system to detect drift before it becomes an incident.

It depends on the scope defined in the Assessment. A small agent with simple integrations is very different from a multi-agent system that spans multiple departments. The Assessment defines a realistic timeline before committing to implementation.

We offer continuous monitoring as a service. We report on impact, detect drift, and suggest adjustments based on what the operation reveals. If you decide to operate without us, we’ll provide all the documentation and access credentials so your team can continue.

With a 30-minute strategic call where we get to know your business and assess whether we're a good fit. If we are, we move on to the Assessment. If we aren't, we'll let you know.

In the Diagnosis phase, work with someone who understands the process. In the Implementation phase, collaborate with your technical team on integrations and access. In the Measurement phase, maintain open communication with those who manage the process on a day-to-day basis.

Yes, that's standard procedure. We'll send you a signed NDA before any detailed technical discussions.

An autonomous agent plans, decides, and executes tasks within a defined process—without human intervention at every step. It’s justified when the process requires real judgment (not simple rules), spans multiple systems and decisions, or when the volume makes it impractical to handle manually. If it doesn’t meet these conditions, it’s over-engineering. And if your project is a complete product to be built—rather than just incorporating agents into an existing operation—check out [Product Discovery →].

This is an expected outcome. If we can prevent you from investing in something that doesn't add value to your business, it means we've done our job well.

We'll replace it at no additional cost. It's part of the contract, not a favor. And it rarely happens—there's a reason our customer retention rate is 93%.

Yes. Our pre-screened talent pool at Active Recruitment allows us to scale up a full team in a matter of weeks, not months. Tell us your roadmap, and we’ll let you know how quickly we can put the team together.

Yes. You provide the business goals and metrics. Our talent translates them into code. We speak your language: ROI, time-to-market, user retention. If you’re interested in the “what” rather than the “how,” you’ll likely need a Dedicated Squad rather than an individual engineer—or consider adding a Product Manager from our pool to serve as a bridge between your vision and the technical team.

We do. You don't have to deal with employment contracts, taxes, benefits, or HR in another country. We handle all of that. You manage the work. The engineer reports to you on a day-to-day basis.

Engineers work with your credentials, under your policies, and with your controls. We’re not the ones granting access

— you are. If your company requires device management, VPNs, or additional background checks, we comply.

We don't rely on resumes. During the assessment, the candidate shares their screen and solves architecture problems in real time using agents and AI. If they don't perform well there, they don't make it into our pool. You can see this for yourself in their technical score before the interview.

An Al-Powered engineer uses AI as a tool to speed up specific tasks (autocomplete, refactoring, testing). An Al-Native engineer designs their workflows around agents, harnesses, and spec-driven development from the very first commit. Our engineers use both approaches depending on what your project requires.

Neither one nor the other: you define seniority based on your budget and your role. If you ask for a senior, we’ll bring in a senior. If you ask for a mid-level, we’ll bring in a mid-level. What we don’t do is pass one off as the other—the technical score is visible before you even interview them.

From LATAM—Colombia, Mexico, Argentina, Chile, Brazil. All with certified fluency in English and experience working with teams in the U.S. Time zone compatible with your daily schedule.

It depends on the complexity of your platform, the level of criticality, and the add-ons you need. Schedule a call and we'll provide a quote for your specific situation. The plan is billed monthly in advance to ensure the team's availability.

3 months. This timeframe allows the team to gain a thorough understanding of your platform, resolve initial issues, and deliver sustainable value starting with the first monthly report.

You can cancel with 30 days' notice. We'll provide you with all the documentation generated during the service so that your team or the next provider can continue without any issues.

We’ll start with a 30-minute call to understand your platform, its current status, and your needs. If we’re a good fit, we’ll conduct a technical onboarding (code review, access permissions, documentation) and begin providing support the following month.

Read-only access to the code, hosting console, and billing system for monitoring and reporting. A single point of contact on your end to coordinate incidents and receive the monthly report.

Yes. We protect your code and your data from day one.

Yes. We support apps built by your in-house team, by another vendor, or using AI. Before we get started, we conduct a technical onboarding session to understand the architecture, dependencies, and critical points. If the code has serious technical debt, we’ll let you know before you sign the contract.

We'll be completely honest with you. In that case, the right approach is a technical diagnosis—our Tech Debt & Code Audit service provides you with the evidence you need to decide whether to refactor, rewrite, or continue operating as is.

No. Availability is measured through external monitoring and reported in the monthly report, but it is not guaranteed, because the hosting runs on third-party infrastructure (AWS, GCP, Azure, etc.). What we do guarantee are response times to incidents, in accordance with the agreed-upon SLA.