Dependencies age.
Libraries fall behind and one day lose support.
Going live is day one.Keeping it running is every day after.
Corrective, preventive, and proactive support for your platforms. With clear SLAs, monthly service reports, and a team that knows when to intervene before something breaks.
Production software degrades, even if no one touches it.
Support that only reacts when something breaks is always too late.
New vulnerabilities appear.
Code that was secure yesterday has holes today.
Providers change the rules.
Cloud and database providers change terms, limits and APIs without notice.
Costs grow silently.
The infrastructure bill goes up when no one reviews it.
Keep your platform stable, secure, up to date and cost-efficient.
With monthly visibility into its health, so your team can focus on using it and growing the business.
Corrective, preventive and proactive under a fixed monthly fee.
Corrective
We fix what breaks.
Diagnosis, bug fixes, temporary workarounds and minor adjustments to existing features. Every incident is recorded, diagnosed and resolved. If the definitive fix takes time, we apply a workaround so your operation does not stop.
Preventive
We keep it from breaking.
Continuous monitoring of availability and logs, weekly review of server and database usage. Monthly: vulnerability scanning, security patches, backup verification and expiration control (SSL, domains, credentials).
Proactive
We tell you what to improve before you need it.
Vendor monitoring (AWS, Supabase, DigitalOcean), dependency health, cost and capacity analysis, and technical recommendations prioritized by impact and effort every month.
Everything within a fixed monthly fee, with clear capacity and a report showing what we did and how your platform is doing.
This is how a request flows:
Report → Triage → Response → Diagnosis → Solution or workaround → Closure.
Single channel
Everything goes through our help desk. Every case is logged, numbered and fully traceable.
Support hours
Business days, Monday to Friday, 8:00 a.m. to 6:00 p.m. Colombia time. Need special hours? We quote it as an add-on.
Your assigned team
Your schedule. Your dailies. Your work culture. No "I'll get back to you tomorrow" delays.
Your usage, in real time
An always-available dashboard where you see hours used against the monthly capacity. We let you know before you reach the limit.
Every month you know exactly how your platform is doing.
A clear report with health status, what we did, what's next and prioritized recommendations. Delivered in the first business days of the month, straight to your inbox and shared channel.
Tailor the plan to how your business runs.
Additional platform under support
Have other platforms you'd like us to support? We add them with the same team, the same hour capacity and an independent report for each one.
Additional corrective hours
A busier month than usual? Expand your capacity without changing your plan.
Extended-hours support
Critical incident (S1) response outside business hours, on weekends and holidays, with an on-call engineer.
Did your platform ship fast with AI, is it a legacy nobody fully understands, or are you about to acquire it from a third party?
We can support it as it is. But if you want to know whether it can scale, how solid its code is, or whether it's worth the investment, Tech Debt & Code Audit tells you with evidence.
Frequently Asked Questions
About the Service
Do they support apps that you didn't build yourselves?
Yes. We support apps built by your in-house team, by another vendor, or using AI. Before we get started, we conduct a technical onboarding session to understand the architecture, dependencies, and critical points. If the code has serious technical debt, we’ll let you know before you sign the contract.
What happens if my app has structural issues that can't be resolved through maintenance?
We'll be completely honest with you. In that case, the right approach is a technical diagnosis—our Tech Debt & Code Audit service provides you with the evidence you need to decide whether to refactor, rewrite, or continue operating as is.
Do you guarantee 100% uptime?
No. Availability is measured through external monitoring and reported in the monthly report, but it is not guaranteed, because the hosting runs on third-party infrastructure (AWS, GCP, Azure, etc.). What we do guarantee are response times to incidents, in accordance with the agreed-upon SLA.
About the Process
How does a support plan begin?
We’ll start with a 30-minute call to understand your platform, its current status, and your needs. If we’re a good fit, we’ll conduct a technical onboarding (code review, access permissions, documentation) and begin providing support the following month.
What do they need from my team?
Read-only access to the code, hosting console, and billing system for monitoring and reporting. A single point of contact on your end to coordinate incidents and receive the monthly report.
Do you sign an NDA before you start?
Yes. We protect your code and your data from day one.
About Costs and Contract Terms
How much does the plan cost?
It depends on the complexity of your platform, the level of criticality, and the add-ons you need. Schedule a call and we'll provide a quote for your specific situation. The plan is billed monthly in advance to ensure the team's availability.
What is the minimum contract term?
3 months. This timeframe allows the team to gain a thorough understanding of your platform, resolve initial issues, and deliver sustainable value starting with the first monthly report.
What happens if I want to cancel after 3 months?
You can cancel with 30 days' notice. We'll provide you with all the documentation generated during the service so that your team or the next provider can continue without any issues.
Software in production doesn't wait. Neither do we.
Book 30 minutes with us. We review the state of your platform, tell you which level of support makes sense for your case — and if we're not the right match, we'll tell you that too.